Returns at Diamond Race Products
If you are not completely happy with your online purchase you can return it to us, within 14 days of receipt. Provided you comply with the terms below we will refund the full value of the goods.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 14 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, and your delivery charge (within reason, please see below) to your original method of payment.
Other than in the case of faulty products, we will only accept the return of products that have not been fitted to the machine, as fitting can cause marks, rendering the product no longer in it's new saleable condition.
Four Easy Steps to Return
Please note that not all Diamond Race Products parcels for online orders include a printed dispatch note. Customers will still receive their order dispatch email as normal; which will include a full listing of items shipped within their order. Please keep your dispatch email safe, as this will be helpful when filling in the returns note below in case you would like to return your order.
1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulted goods, we cannot accept the return of products that have been fitted or used.
2. Include printed and completed return slip. Our returns slip will need to be printed, completed and included in your return package to enable us to process your return. Remember to include your contact details, product details, return reason and a copy of your receipt. The returns slip can be viewed, downloaded and printed by clicking here.
3. Attach return label. Write, or print our returns address listed below, and affix to the parcel:
Diamond Race Products
2 Ashford Grove
Newcastle upon Tyne
4. Post it! Please make sure you return items through a service with delivery confirmation for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 7 days from the day the parcel is posted for your refund to be processed or your replacement to be dispatched. We will email you to let you know when your refund or your replacement order has been processed. It may take up to 7-10 days for any refunds to show in your account.
Goods purchased on other websites (i.e. eBay) must be returned via the website they have been purchased from. They cannot be returned via the Diamond Race Products website.
If you experience any difficulties with the online returns process, or have more questions, please feel free to contact us.